Public Sector Marketing
Effective, Efficient mass communication.
Effective Communication With Your Tenants Using The Mobile Phone
- Repairs and Maintenance - Appointments, outreach surgeries; Gas Servicing Reminders; Early warnings for customers to check their heating; links to post inspection of works; and, most importantly, Customer surveys of all works to provide 100% auditability for quality control and inspection purposes;
- Recovery of Rent Income - Arrears recovery, payment options, tenancy checks;
- Invitations to conferences, meetings (committee, focus groups), seminars;
- Early warnings of future works, disruption to services and emergencies.
Mobile Phones Providing Councils With Complete Auditability
- Web based interface providing 100% record of all outbound and inbound calls and transactions
Improving Customer Care Using Mobile
- Customer surveys of all services again with complete documentary record;
- Conduct of ballots of tenants and leaseholders for range of purposes.
Using The Mobile To Assist In Audit Commission Compliance
- Detailed records available to substantiate data, survey information and perceptions;
- Invaluable information for Audit Commission inspections and data submissions to governments.