New Offices 18/11/08

On the 24th of November 3Gmm are moving to new offices.

From a recent automated customer satisfaction survey 3Gmm obtained a 38% response.

3Gmm introduces a revolutionary new customer satisfaction survey.

Case Study: Pinnacle psg

Pinnacle – psg (leading housing management services provider and facilities manager).

Resident survey via mobile/landline to gain customer feedback on the provision of services.

The survey involved asking 11 key questions to determine satisfaction with the services provided by Pinnacle to Hackney Homes.

Previous methods of communication included postal and the use of call centres.

8% response – significantly out performs traditional methods of customer satisfaction surveys.

Pinnacle now believe that mobile technology will be an integral part of future communication with its customers.