News & FeaturesNews & Features
New Offices 18/11/08

On the 24th of November 3Gmm are moving to new offices.

38% Survey Response 15/10/08

From a recent automated customer satisfaction survey 3Gmm obtained a 38% response.

Customer Satisfaction 8/10/08

3Gmm introduces a revolutionary new customer satisfaction survey.

Repairs and Maintenance

Case Study: ALMO

mobile marketing

Providing customer care through effective communication

Client

ALMO.

Campaign

Tenant survey via mobile/landline to determine performance of their repairs & maintenance service.

Objective

To elicit response from 5 key questions to determine service level satisfaction with repairs & maintenance. To create a highly cost effective communication channel.

History

Previous accepted channels included door-to-door and call centre activity.

Results

38% response
Outperformed traditional survey methods. Campaign achieved all objectives.