News & FeaturesNews & Features
New Offices 18/11/08

On the 24th of November 3Gmm are moving to new offices.

38% Survey Response 15/10/08

From a recent automated customer satisfaction survey 3Gmm obtained a 38% response.

Customer Satisfaction 8/10/08

3Gmm introduces a revolutionary new customer satisfaction survey.

Nescafe

Case Study: Nescafe

mobile marketing

Marketing - Customer Loyalty

Objective

Personalised brand loyalty campaign.

Advertisment

Trinny & Susannah - diet and dress tips were offered by personalised voice reply in response to text(SMS) messages sent by customers.

Solution

To automate the receipt of the text messages and selection and sending out of the appropriate voice response.

The 3Gmm media control, scheduling and management platform was used to send out voice messages and provide timely reporting.

Result

Nescafe were able to gather rapidly personalised data on attentive customers for future use while providing reward for the loyalty they showed to the brand.